These Terms of Sale (“Terms”) apply to all products, programmes, coaching services, memberships, subscriptions, digital content, live events, virtual events and AI-powered services (collectively, the “Services”) provided by Davinia McGann trading as DaM Good Business (“Company”, “we”, “us”).

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By purchasing any of our Services, you (“Client”, “you”) agree to be legally bound by these Terms, together with our Terms of Use and Privacy Policy.

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1. Formation of Contract

1.1 A legally binding contract is formed when you complete checkout and payment is successfully processed.

1.2 You confirm that you are at least 18 years old and legally capable of entering into a binding contract.

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2. Payment Terms

2.1 All prices are displayed at checkout and are payable in GBP unless otherwise stated.

2.2 Where a payment plan is offered, you agree to pay the full stated amount. Early withdrawal from the Service does not cancel your obligation to complete all installments.

2.3 We reserve the right to suspend access to any Service if a payment is overdue.

2.4 You authorise us and our third-party payment processors to charge your selected payment method for all fees due, including recurring subscription or instalment payments.

2.5 If payment remains outstanding for more than 14 days, we reserve the right to refer the debt for recovery and you may be responsible for reasonable recovery costs.

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3. Consumer Cancellation Rights

3.1 Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

3.2 Digital Content
If digital content is made available immediately after purchase, you expressly consent to immediate access and acknowledge that you lose your 14-day statutory cancellation right once access begins.

3.3 Services Commencing Within 14 Days
If you request that services begin within the statutory cancellation period, you acknowledge that you may be charged for the portion of services supplied if you later cancel within that period.

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4. Refund Policy

4.1 Unless otherwise expressly stated at checkout, all sales are final and non-refundable outside your statutory rights.

4.2 Failure to attend live calls, coaching sessions, events or to access materials does not entitle you to a refund.

4.3 Event tickets are non-refundable unless the event is cancelled by the Company. Transfers may be permitted at our discretion.

4.4 If the Company cancels a Service before delivery begins, you will receive a full refund of amounts paid for that Service.

 

5. Subscriptions and Memberships

5.1 Any minimum commitment period will be clearly stated at checkout.

5.2 During the minimum term, cancellation is not permitted.

5.3 After the minimum term, subscriptions renew automatically on a rolling basis unless cancelled in writing via email at least 14 days before the next billing date.

5.4 It is your responsibility to cancel before renewal. Failure to do so does not entitle you to a refund.

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6. Coaching and Group Programmes

6.1 Coaching and group programmes are provided for educational and informational purposes only.

6.2 We do not provide legal, financial, medical, therapeutic or regulated professional advice.

6.3 You are responsible for implementing any advice or strategies provided. Results are not guaranteed.

6.4 Scheduled 1:1 sessions must be attended at the agreed time. Missed sessions may be forfeited unless rescheduled with at least 48 hours’ notice.

6.5 We reserve the right to remove participants from group programmes without refund if their behaviour is disruptive, abusive, unlawful or breaches these Terms.

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7. Client Conduct

7.1 You agree to behave respectfully towards other participants and the Company.

7.2 Harassment, discrimination, defamatory statements, unlawful conduct or misuse of community platforms will not be tolerated.

7.3 We reserve the right to suspend or terminate access without refund where conduct breaches these standards.

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8. Access and “Lifetime” Terms

8.1 Access is granted for individual use only unless otherwise stated. Sharing login details or distributing materials is strictly prohibited.

8.2 “Lifetime access” refers to the lifetime of the specific product or programme, not your lifetime. We reserve the right to retire or update products with at least 90 days’ notice.

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9. AI Services and Automated Tools

9.1 Any AI assistants, bots, agents or automated systems are provided “as is”.

9.2 AI outputs may contain inaccuracies, errors or inappropriate content. You are solely responsible for verifying any AI-generated information before relying on it.

9.3 AI services do not constitute legal, financial, medical or therapeutic advice.

9.4 AI services may rely on third-party platforms. We are not responsible for service interruptions, technical failures or discontinuation of those platforms beyond our control.

9.5 Reflective or mindset-based AI tools are not a substitute for professional mental health support.

 

10. Intellectual Property

10.1 All materials, frameworks, content, training systems, trademarks and AI models remain the intellectual property of the Company unless explicitly stated otherwise.

10.2 You are granted a limited, non-exclusive, non-transferable licence for personal use only.

10.3 You may not reproduce, distribute, modify, resell, sublicense or commercially exploit any materials without prior written consent.

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11. Chargebacks and Payment Disputes

11.1 You agree to contact us directly to resolve any payment issue before initiating a chargeback.

11.2 Initiating a chargeback without valid legal grounds constitutes a breach of these Terms.

11.3 We reserve the right to suspend access to all Services while a payment dispute is ongoing.

11.4 Where a chargeback is found to be unjustified, we reserve the right to recover the outstanding amount and associated administrative costs.

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12. Limitation of Liability

12.1 We make no guarantees regarding results, income, business performance or specific outcomes.

12.2 To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses, including loss of profits, revenue, business opportunity, goodwill or data.

12.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded under UK law.

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13. Indemnity
You agree to indemnify and hold harmless the Company, its directors, employees and contractors from any claims, losses, liabilities or expenses arising from your breach of these Terms or misuse of the Services.

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14. Data Protection

14.1 We process personal data in accordance with our Privacy Policy and UK GDPR.

14.2 Personal data will be retained only for as long as necessary for contractual or legal purposes.

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15. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising under these Terms.

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Acceptance

By completing your purchase and ticking the acceptance box at checkout, you confirm that you have read, understood and agreed to these Terms.